We had a few new people join our group last night. They asked if it was better to try some of the trial mechs solo or to read a bit and learn.
We always tell them to hop into voice chat and run a few games with us. Just being in the cockpit where we can give them pointers and herd them along is a much better experience than running solo and not knowing enough.
The client UI is still pretty rough. It manages to get a few things done, but a large number of them are non-intuitive.