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Old 6th October 2010, 05:06 AM   #31 (permalink)
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Ahhh right Thanks redgum, it appears ive already done that lol must have been a long long time ago as i dont remember doing it

Also turns out my mate hasnt been hacked, hes up and running now but we still have no idea what happened to his old email address.
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Old 7th October 2010, 12:25 PM   #32 (permalink)
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It's just a list of email messages. Open it and have a look.

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Old 7th October 2010, 04:35 PM   #33 (permalink)
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Cheers Drac.
Update on the hijacked account.
Steam have reinstated my son's account today, so he is a VERY happy chappy.
Many thanks to everyone for their help.
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Old 7th October 2010, 05:06 PM   #34 (permalink)
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Thats good mate, i reckon if my account went..just like that i'd be devistated as well.
Lesson learnt hey. ; )
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Old 7th October 2010, 06:03 PM   #35 (permalink)
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Im glad it worked out for you mate !!

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Old 7th October 2010, 09:38 PM   #36 (permalink)
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great stuff Roosta
the system works, THE SYSTEM WORKS!!!
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Old 9th October 2010, 05:57 PM   #37 (permalink)
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the system kinda works...when my boy Biggles got hijacked the jackee spammed his friends list then stole all of Biggles TF2 items...Some of the people the perp was messaging questioned his identity and he logged off (thanks Bo and Pow). Luckily I was monitoring this and quickly logged in and changed his pass. So we had his account back. I wrote a letter to Steam Support outlining what happened and Steams solution was to disable Biggles' recovered account. It's like they didn't read the letter at all...Took 2 days and 3 more letters to get it re-enabled
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Old 10th October 2010, 01:09 AM   #38 (permalink)
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What you expect them to read the email, like the whole email? Isn't reading the subject line enough?

Glad he got the account back. Don't imagine they helped out with restoring the TF2 items then.
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Old 10th October 2010, 03:02 AM   #39 (permalink)
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Originally Posted by Mixa... View Post
It's like they didn't read the letter at all...
SOP for any sort of support operation these days, alas - they're not interested in actually fixing the problem to your satisfaction because that doesn't help them (the person acting on your support query) at all; what helps them is ticking another box, incrementing the "completed support queries" counter and moving on to the next one...
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