Sorry for the length of post, but bear with me....
I tried them out one time after getting frustrated with the price of buying multiple copies of a couple of AAA games for myself and son within a short period of time. I'd seen other TOG'ers recommend them so figured I'd give them a go.
Bad move on my part. After ordering Dragon Age 2 Special Edition (or whatever it was called) and paying by Paypal, they wanted me to send them copies of my drivers licence etc to prove my identity. I disagreed that they should require that as they already had my money and I hadn't paid by credit card such that they felt they needed to protect themselves from unsubstantiated chargeback under a credit card merchant agreement. Ultimately they agreed to accept some information about the region I lived in as evidence - which was a bit strange in my opinion as they were obviously googling to see if what I said matched (which I of course could have done myself).
In the end I got a key for the game, but not the secondary key that enables unlocking of the Special Edition DLC's / Bonuses. After raising it with them, I got all sorts of "we've sent the single key, that's all we have, there is no second key required", "talk to EA", "we provided what we advertised" (which they hadn't), etc responses after which I provided numerous indisputable links (incl EA/Bioware official posts) proving there should be a second key for the Special Edition.
I ultimately was left with no option but to lodge a complaint with Paypal for non-delivery of purchased product. Paypal commenced a dispute resolution process (i.e. we both talk some more and try to come to a settlement), however their offer wasn't acceptable to me as I'd still be left with a standard edition, be further out of pocket to individually purchase the DLC, and not receive the bonus items. By declining their offer and choosing to escalate it to a claim (as suggested by Paypal), Paypal within seconds closed the claim as it fell outside their claim terms (products delivered but not as described not being covered) - which they already knew when they offered to escalate the claim, as I had been required to specify that fact when initially lodging the complaint.
So not only had I been screwed by G2Play, but Paypal joined in by offering to escalate a dispute which they knew they would immediately deny. G2Play were subsequently rather smug in knowing I was left with no recourse and their responses reflected that.
Your mileage may vary, but buyer beware, they're in business for the money and from my experience don't see customer service as a requirement.
That's leaving aside the objections some may have on moral grounds or due to beliefs about the source of the keys being other than advertised.
EDIT: If trying to avoid the Aussie Tax, I'd now only go for a gift from overseas TOG'er, OzgameShop, or GreenManGaming (assuming no regional restrictions are in place) - which one depends upon the game and who stocks it.
Although the scythe isn't pre-eminent among the weapons of war, anyone who has been on the wrong end of, say, a peasants' revolt will know that in skilled hands it is fearsome. -- (Terry Pratchett, Mort)
Playing: Killing Floor - Other Stuff
Last edited by Thermal Ions; 6th October 2011 at 09:43 PM.