Poor Customer Service Experience
So I was really excited for the Steam Summer Sale and was looking forward to a particular game. Turns out on the first day that game was a Flash sale item, so of course I add it to my cart and click purchase. It processes for awhile and then says "Transaction Failed" and tells me to contact customer support. I remove the item from the shopping cart and try again, however this time it tells me there is another pending transaction on my account and to contact support.
So I contact support asking them to fix my cart and that I'm hoping to still get the discount. By the time they get back to me the flash sale is over and I'm told "Once a sale has expired, we do not offer previously discounted prices.". Nothing about then fixing my cart, just a "tough luck" message.
After a couple of email exchanges I finally asked for this case to be escalated/reviewed by management. The reply back is a bit surprising.
"Steam Support is not a tiered system and does not have managers or supervisors to whom matters are escalated. All technicians are equally able to assist with any issue.
I understand your frustration with the issue. However, as previously stated, once a sale has expired we do not offer previously discounted prices. "
It's really hard for me to believe they do not have any sort of system in place to resolve transaction issues when the issue is on STEAM's side. It's even harder from me to believe that Steam does not have an escalation process.
Anyways, thought I'd vent a little here. Normally I praise Steam and suggest it to others, that was before I had to deal with their customer support polices. Definitely irritating.