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Old 29th June 2011, 10:10 AM   #21 (permalink)
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Ok, got a response back and a refund

There e-mail to me:
Quote:
Hi,

Thank you for your email.


I'm sorry to hear about this I can definitely confirm that none of our games are second hand and they are all brand new. We do not have any in stock unfortunately and for you to return this to us would cost a lot in P&P so we will refund you for this game

Many Thanks,
Becky
My response:
Quote:
G'day Becky,

Thank you for the refund. As I have only had good experiences in the past with your company, I was very surprised to receive the item I did.

As you have stated that you only sell new games, I can only conclude that whom ever supplied the product to your company did the wrong thing.

Please find attached photos of the product I received in the hope that it will help you in regards to a claim against your supplier.

As I stated before this game came "re-shrink" wrapped and did not have the Microsoft security tag in place.

The front cover states GOTY edition.

The disk and manual inside clearly shows the "standard" edition. Please note the bar code sticker on the manual.

Note the broken disk housing. The disk itself is well "used" (though this is difficult to see in the picture.

Note the sticker residue on the back cover indicating the barcode was covered by another sticker (assuming the same as is on the manual).

I hope this helps you in your dealing with the supplier.

If you have any further questions, please contact me by e-mail.



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Old 29th June 2011, 05:05 PM   #22 (permalink)
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Post the pics mate. Love the investigative approach you took with it.
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Old 29th June 2011, 06:32 PM   #23 (permalink)
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Can you not see the photos in the post? Just asking as I can see them, but I may have done it wrong?
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Old 29th June 2011, 07:35 PM   #24 (permalink)
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Cant see them, are they still on your PC?
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Old 29th June 2011, 07:50 PM   #25 (permalink)
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Hmmm ... will try this way.
Attached Images
File Type: jpg IMG_0190.jpg (83.4 KB, 16 views)
File Type: jpg IMG_0191.jpg (76.8 KB, 14 views)
File Type: jpg IMG_0192.jpg (76.0 KB, 13 views)
File Type: jpg IMG_0193.jpg (118.9 KB, 13 views)
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Old 29th June 2011, 08:02 PM   #26 (permalink)
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Good to see they did the right thing by you.
My experience with ozgameshop has been great so far. Currently waiting on a delivery from them in the next day or so.
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Old 29th June 2011, 09:14 PM   #27 (permalink)
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Ditto to X4 & Okker have used both and so far no issues and am very happy with the service from both cept maybe the fact with cdh you have a huge download (with today's games) and with dc you usually get the disk
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Thank you Chiack



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Old 30th June 2011, 06:21 AM   #28 (permalink)
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Yeah, my experiences to date have been good. What I assume happened was that stock had been returned to a supplier by a retail outlet. This second hand copy some how ended up in that recall and was sent back out as new. I have seen it happen before ... But as a rep, not a customer.
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Old 30th June 2011, 07:27 AM   #29 (permalink)
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Thanks for the pics. Yep the Defence Rests.
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