Just when you thought it could not get any more incompetent:
Called Tesltra back after 1:30 hours (30 minutes after promised call back). Stated AGAIN that the login and password is not working. They told me the account looks good and resets the password to a random one and then gives it to me. Tried it and it failed. Asked for configuration information and they told me I had an unsupported modem and to call Netcomm.
Called Netcomm and they were next to useless.
Called Telstra and explained my login is not working AGAIN. They checked my account and said it all looked goof and reset my password AGAIN. Tried the password again and I could not get a login. They put me on hold where I sat for 20 minutes before I was disconnected.
Caled Telstra again and explained my login issues again. Was immediately told they would transfer me to a supervisor (then tried to transfer me by pushing buttons on the phone without actually putting me on hold). Eventually I was transferred to their supervisor.
Explained it AGAIN. They tried to troubleshoot the problem with me but it was clear he was totally clueless about technology. I had to tell him the model of the modem multiple times, and every time I explained to him it was not wireless. I told him I was logged into the modem multiple times and then he tried to step me through logging in to the modem in oder to get a connection. Eventually he put me on hold to speak to activations and came back with:
"Your account has not been activated yet because there is some kind of issue. Activations told you that during your first call."
I explained that nobody told me that and if that was the case why did I spend the next 3 hours on the phone with numerous people, none of whom mentioned the note, none of whom indicated that there was an issue with the internet connect, all of which tried to work out why my password would not work.
His response was, quite simply, "That's what the notes say."
He transferred me to activations, waited a long time to speak to someone. He confirmed that I was "told it would take 48 hours" once again and could not explain why I spent the next 3 or so hours on the phone trying to get my internet connection working.
He explained the reason my account had not been activated was because the warehouse had not shipped my modem! So even though I am not required to use it, because it has not been shipped my account has not been activated. It took 3 hours on the phone to find that out!
He promoted me to HIS supervisor and was given the same lines: I was told (according to the notes), the modem I do not need has not been shipped, there is nothing they can do about it.
So now I wait another 48 hours for the next installment on this adventure!
Manuzza
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