I will use last night as an example, whoever the 'Server' is when they chat in the FTB server said 'Server will be restarting very soon'. This is fine but typing 'Server will be restarting in 2 minutes' would be better than what was said.
Ok, to use last night as an example (because I was sitting there watching the admin screen too)... There was a "BTW, server will be restarting in a moment" type message, then a moment later the server put up it's automated message saying "server will restart in 1 minute" and one minute later it did restart. Then when it came back on, people were complaining that they were not given enough warning that the server would be shutting down.
DESPITE the fact that the server shuts down EVERY SINGLE NIGHT at 2:45 for a restart, and there were 2 warnings given in game as well. This should be ample warning, and complaining about not having enough warning, as well as complaining about not being informed that there would be any testing on the server, at that time of night, when the admins are staying up late in order to help make a better server for the players - yes.... sometimes people are going to be blunt.
This is the sort of thing Sorontar's message about respecting the admin team was talking about - We understand you were inconvenienced by being logged back in as a guest last night. But that was an unfortunate side affect we were not expecting, and having players complain about that and a lack of warning for the server shutting down, is not really giving proper respect or courtesy to the admins. Treat us nicely and we'll be nice back - be annoyed and angry at us and you might get a blunt/quick reply back.
We are doing the best we can
Obviously we were not expecting there to be problems when we did what we did last night - which is why we did not feel the need to tell anyone that there was going to be any change. We had hoped it would be seamless and everyone could continue on with their lives. We wanted to get it fixed asap, however, people need sleep and the decision was made to turn the server off and deal with it the following day. Which we are doing (when we're not having to come in here and justify what we're doing and why)
Had we known there would have been a problem, we would have taken the server down, tested it then put it back. Our testing on home servers had gone well, and we wrongfully assumed it would all go right on the server.