THEY DO CARE. NEW DC SERVER IS UP
PSEUDO FTW
Job id:113604
Job status:completed
Date created:10/08/07 20:04:01
Description:Gameserver performance
Details:server is 144.140.155.106 - DCF Mixed FF
1. Crashing at least once a day.
2. Lagging when near capacity and lagging BADLY on maps like Dust Bowl and Desert Sheild.
3. Hit boxes on targets not registering.
This is making game play poor to say the least! There is nothin more annoying then experiencing the above by itself let alone all 3 every day on the SAME server for the SAME game consistently.
I specifically signed to telstra for my DSL because you host the game. Check my usage fi you don't believe me. Sure I get a better ping but that does not help when the server performance is less than adequate. Please recify ASAP.
Job amendments: Support Staff
10:34:57, 13/08/07
Hi,
Thanks for the heads up about this, the server has picked up in popularity recently and the host it was running on was certainly struggling. I've just shifted the server onto a faster host which will improve performance.
The crashes are another story, these do not appear to be caused by anything on our end but rather an issue with the mod. I'll keep an eye on it but I've been unable to recreate exactly what is happening leading up to a crash.
Regards,
Robert