PSA - CHECK YOUR RECURRING BILLING DATES!!!!

Discussion in 'EVE Online (Public)' started by Hell Scream, May 20, 2020.

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  1. Hell Scream

    Hell Scream Active Member

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    Greetings all,

    Although I'm not a terribly active member or player of EVE, I have just come to notice that CCP has been billing me and not giving me the appropriate amount of game time I've payed them for.

    I found out when the following happened:
    I had forgotten to update my billing details after i had changed some banking stuff and received a "failed transaction" for my "12 month" eve subscription.
    - I had planned to cancel it anyway, so this didn't bother me, but i wanted to ensure it was cancelled anyway.
    - I went into my account to check the details and not to my surprise, the account had been knocked back to an "Alpha account".
    - I had a look at my transaction history and noticed something very strange.....
    - for the last 7 years of my recurring "12 month subscription" the billing dates had been getting progressively earlier each year.

    The recurring bill should be happening on the same day every year, but it hasn't been.
    I have been overcharged and after tallying up all the missing days, I have been scammed out of 79 days of play time (not joking).

    Here is a record of the transaction dates if anyone is curious:
    5/16/2020 4:53:25 PM UTC Credit Card Recurring Payment for: 12 Month EVE subscription $131.40 Failed
    5/22/2019 4:53:17 PM UTC Credit Card Recurring Payment for: 12 Month EVE subscription $131.40 Paid
    5/27/2018 4:53:10 PM UTC Credit Card Recurring Payment for: 12 Month EVE subscription $131.40 Paid
    6/1/2017 4:52:58 PM UTC Credit Card Recurring Payment for: 12 Month EVE subscription $131.40 Paid
    6/6/2016 4:52:52 PM UTC Credit Card Recurring Payment for: 12 Month EVE subscription $131.40 Paid
    6/12/2015 4:52:44 PM UTC Credit Card Recurring Payment for: 12 Month EVE subscription $131.40 Paid
    6/17/2014 4:53:05 PM UTC Credit Card Recurring Payment for: 12 Month EVE subscription $131.40 Paid

    Please let everyone know.
     

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